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👋 Hello! Wondering why your review disappeared?

We know reviews matter — they help buyers make smart choices and help sellers improve. But to keep things fair and helpful for everyone, we sometimes have to remove reviews that go against Shopee’s guidelines.

📝 Your Review May Be Removed If It Contains:

• ❌ Abusive, vulgar or offensive language

• ❌ Personal attacks, hate speech, or discrimination

• ❌ Comments not related to the product or service

• ❌ Spam, repeated comments or misleading claims
  
  

Even if your experience was negative, we encourage honest feedback — but it must be shared respectfully and relevant to the item purchased.

🎁 How Product Review Rewards Work

Shopee may reward your review with Shopee Coins if it meets these criteria:

⚠️ Note:
If your review is removed for violating guidelines, the coin reward will also be revoked. Coin reward decisions are final and based on Shopee’s discretion.

🧾 Want Your Review to Stay Visible?

Check out this guide for writing helpful, high-quality reviews:
🔗 How to write a high-quality product review?

🙋‍♀️ What If I Had a Bad Experience?

We're here to help. If your review was removed but you'd still like to report a problem, you can do so directly through the app.

📢 Quick Tip:

Tap below to report an issue:

• 📦 How do I report a product?

• 👤 How do I report a user?

•  

We’ll review your report and take the necessary action.

🛍️ For Sellers:

Replying to buyer reviews helps build trust. However, seller replies will be removed if they contain:

• ❌ Irrelevant content

• ❌ Abusive or offensive language
  
  

✅ Always respond professionally — even to negative review.

🤝 Let’s keep Shopee a safe and respectful space for everyone.

Honest reviews are always welcome — as long as they’re shared with respect. Thanks for helping us build a fair and helpful community!